Wednesday, January 4, 2012
"Delivering Value" by an Ex- Flight Attendant
Interesting, illuminating and took me thinking reading Dr. Manis post on:
"Give Value First to Win at Home Business".
Lo and behold!
It is 'customer service'.
Dropped by the tip-end, every turn of the hat.
Mercilessly bragged about, leaving tangibly, no results.
Coming to my mind is, 'Visual Difference' by 'Elizabeth Arden'.
'Customer Service' and 'Giving Value' - are they the same?
Tiers are many, in a corporate structure. The Thinkers, and the Tinkers, being just two of them.
The year 2004, the clash of the titans. The 'Tinkers' took the 'Thinkers" by the horns.
I was a Flight Attendant, then!
Evidence to suffice the severity of the depths, of the inner workings of a major corporate identity.
'Internal Customer Service'
I am on my own, planning my Home Business.
Pay-check to pay-check, to a Home Business.
It wouldn't be selfish, if I begin to think about:
what, my clients want,
is it, what they need,
how will I know, what stands between us,
level of personal organisation,
honing in skills and knowledge,
level of productivity,
health and level of energy and fitness,
leasures and my pleasures. .
Reading the post, an array of things to think about, all in the name of 'value delivery'.
A couple of years ago reading an article about 'Beretta', I found these words:
"fire arms so precious, that any bird would be proud, even to be slain with".
A shameless assuarance, giving value to a product, and its stake-holders.
Who doesn't know it:?
That 'Beretta' does, priceless creations.
First deliver - 'Value first"!